- Shipping, Returns, Ts and Cs and GDPR
Shipping, Returns, Ts and Cs and GDPR
Terms and conditions and GDPR.
We, at The CB Shack, take your Privacy extremely seriously.
First of all it is important for us to clearly state, we will never sell any of your data!
The only data we share is your name and address to PayPal/Stripe for taking payment. And the shipping details (name, address, e-mail and phone number) to our courier, and that's only because it would be pretty difficult for us to ship the orders without it ;)
Now for the slightly more technical bit.
This section explains how we use any personal information we collect about you when you place orders on our website.
The types of personal information collected are;
- Email Address
- Phone Number
- IP Address
We need the above details when processing orders for the following reasons;
- The first one is pretty simple, to ensure the order is sent to the correct address.
- We use your IP address for one reason ONLY, to reduce potential fraudulent orders, if an order comes in from an IP address in China but the order is being sent to Dover, this flags a warning and we will call you to verify it is you that has placed the order.
- For repeat orders placed by you, we have lots of customers who would like to either place additional orders with us or amend current orders.
- For checking on warranty status and producing duplicate receipts.
- For sending out order confirmations and tracking information.
- To invite you to review a purchase
- For sending our information on new products and offers. (this one is extremely rare)
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Note - We do NOT store any Credit Card Details whatsoever - EVER!
The only people who have access to your data are the people who are directly processing your orders, and maintaining the website. No other members of staff have access and we will never sell or pass on any details to anybody who does not need to see it unless required by law.
If at any point you would like us to delete ALL of your data, we have made this as simple as we can, you can contact us by e-mail, by phone or in store!
- By email - firstname.lastname@example.org
- By phone - 01925 757200
- In store at The CB Shack, Unit 1 Poplar 2000 Services, Lymm, Cheshire, WA13 0SP
- or write to us at the same address.
Terms and Conditions
We supply goods at our standard delivery charges to the UK mainland.
If you require an urgent mainland delivery we offer a Next-Working-Day service. (Some remote areas/postcodes may differ).
This means that if we receive your order before 11 oclock Monday to Thursday, you will get the goods the following day.
If we receive your order on Friday, you will get it on Monday. Weekend orders will arrive on Tuesday.
Please note: All packages sent with a next day courier must be signed for, and unfortunately cannot be requested to be left with a neighbour or in a shed etc. However, on the third delivery attempt, they will sometimes leave your consignment with a neighbour instead of returning the parcel to us, although there is no guarantee of this.
If you wish them not to do this you must specify in the comments section whilst ordering.
If a parcel is returned to us because no one was home to sign for it, this will result in extra carriage charges.
We use Royal Mail first class for the majority of orders to UK mainland* Normal delivery time is stated as 3-5 days from the time we post, but is almost always less than this.
Although we do our very best to give an accurate estimate of delivery, unfortunately, we cannot guarantee it.
Once a parcel has been dispatched it is out of our control, and we rely on the skill of the people concerned. Please ensure that someone is at the delivery address to accept and/or sign for your order.
Please check your delivery address carefully when ordering, it is your responsibility to ensure the delivery address is correct. We may not be able to change it after you have placed the order (if we have already posted your parcel for example).
If a parcel goes missing due to a mistake in the address (wrong postcode or house number for example), we must wait for the parcel to be returned to us in order to resend it to the correct address, this may take a long time! So please double check your address details.
If you are unlucky enough to have your parcel go missing when we have sent it out with Royal Mail, Here is the link you must follow to find out information about possible compensation and your rights.
If you have any problem at all with an item that you buy from us, we have full back-up facilities to sort out your problem, we honestly believe that we have the best service department in the UK. First of all, phone us on 01925 757200, and ask to speak to an engineer - Most problems can be sorted out quickly over the phone, saving time, inconvenience and postal charges.
If we do need to look at the item, please enclose your receipt and a note showing your name, address, phone number and a description of the issue and return it to us securely packaged.
You are responsible for the postage charges back to us, but we will pay return charges when the product is repaired or exchanged.
For your protection, we recommend that you use insured, "Special Delivery" for valuable items.
In the unlikely event that your parcel is damaged when you receive it, please notify us immediately so that we can claim from the carriers on your behalf.
We check all returned equipment for tampering and/or abuse. If there is evidence of this, sorry, but repairs to the equipment will be chargeable. Likewise, repairs to any equipment that has been dropped, mistreated, wired incorrectly, or to the wrong voltage etc will also be chargeable.
All products that we sell are covered by a 12 month manufacturer’s guarantee, which begins from the date of purchase, I.E. the guarantee is not extended if goods are exchanged part-way through the year. In addition to this, as a service to our customers, we check, and if necessary, repair most items on the premises, (usually straight away providing parts are in stock.) Occasionally, we may have to return certain goods such as TVs and Sat-Navs etc to the manufacturer for repair, if this happens we will make sure it is handled as quickly as possible, and keep you informed of progress. Some products have 2 or 3 year extended warranties - Please contact the manufacturer directly if you have a problem in the extended warranty period. Usually you need to register your product within 28 days of purchase to qualify for the extra cover.
Exchanges and Refunds
Up to 14 days after delivery - If you change your mind about a purchase tell us within 14 days of receipt of the item, we will gladly refund your payment but ONLY if the item is totally unused and returned with the original invoice, this is referred to as a cooling off period. We will refund the original postage charge, but not the cost of returning the item to us. You need to return the item within 14 days. We recommend using an insured service in case it is lost or damaged in transit.
Once we have received your unwanted goods back we will process your refund within 14 days, (but usually much less.)
Between 14 and 28 days- If an item is verified by one of our engineers as faulty within 28 days, we will gladly repair, refund or exchange the item, providing:
1) Repair – We simply require proof of purchase.
2) Exchange or Refund – We require proof of purchase, and the goods and packaging must be complete and undamaged. If you have paid by a credit/debit card, we must apply the refund to the same card.
After 28 days. - If an item develops a fault after 28 days, we simply need to see proof of purchase, before we repair it.
After 1 Year - We will gladly repair products out of warranty, but we will make a reasonable charge, (We will give you a free estimate first.)
Our aim is 100% customer satisfaction; we promise that we will always listen to suggestions to improve our service.
Our Internet trading policies are based on the Governments "Home Shopping Guidelines," if you would like to find out more about your rights as an Internet Consumer, please visit the gov.uk site here: selling online
* Valuable or large parcels are automatically selected for Next-Day delivery at £9.99 and the 3-5 day Royal Mail option will not be available in this case.
It is your responsibility to register for extended warranties or offers, eg 3 year warranty on Avtex TV's or free map updates on Snooper Sat-Navs. Usually this must be done within 28 days from the purchase date.
This information forms part of our Terms and Conditions of sale. Please print this page and keep for your records.